Customer Service

FREE INSURED SHIPPING

All shipping within the 48 states is FREE and includes insurance.  Whether by truck or Fedex Ground,  we offer free insured shipping.  All other shipping  is actual cost. We do ship internationally, but due to the size and weight of most of our items it can be very costly. Please write with the item name and your complete address for a shipping quote. All in stock items will normally ship within 1-3 business days of payment. Please allow 7-10 business days to receive your item.

 

LAYAWAY

 

We do offer layaway on any item, or order, over $250.  With a 30% deposit you will have 60 days to pay for your item(s).  The deposit is due immediately with payment in full due within 60 days.  If you do not complete the transaction within 60 days your deposit is forfeited.  Please write if you are interested in this option.  If you agree to these simple terms we will send you a paypal invoice for the deposit. If you prefer to send a check or money order we will send you our mailing address. 

 

CUSTOMER SATISFACTION - RETURNS

 

Your satisfaction is important to us. While we are confident that you will  be pleased with your purchase, we will accept authorized returns of new merchandise postmarked within 10 days of delivery. Items returned for exchange or refund must be undamaged and in original packaging or packed by a reputable shipper such as The UPS Store or Mailboxes, Etc. For your protection – Insurance is required for the full value of your return in case of damage on the return trip. 

 

You must contact us at before returning any merchandise at mdchintz@aol.com for a Return Authorization  and shipping instructions prior to shipping item(s) back.  This will ensure that your return and credit is handled properly. Credit will be issued within 7-10 days of return, less original shipping cost in the case of a return.  If you prefer to exchange your item for another selection credit will be issued against another selection of your choice.

 

Please note: Returns are not accepted from outside the 48 states or in the case of delivery by truck.  The expense of mirror delivery by truck prohibits the return.

 

DAMAGE CLAIMS

 

All merchandise must be inspected within 7 days or arrival. Any claims after 7 days cannot be honored. If your item is damaged please contact us immediately for disposition. If your package was damaged in transit, you must notify us within 2 business days.  Any undisclosed damage must be reported within 7 days.